Customers can apply for a return or exchange within 7 days after receiving the product. The refund will be processed according to the method you used to make the payment.
Please note that items marked as’ Final Sale ‘cannot be returned/exchanged.
Sales and promotional items are not included and are still subject to our regular return/exchange policy.
eliminate
We accept order cancellations before product processing. If you cancel the order at that time, you will receive a full refund.
If the product has already been shipped, we will not be able to cancel the order.
Return/Exchange Conditions
All products must be returned in their original sales condition, without wear, cleaning, or alteration, and all labels must still be attached.
All items must be returned together with the original packaging box.
All items must be returned in one package.
Returns/exchanges must use the same service as the original delivery.
We can only accept returns/exchanges from the country/region where the order was originally shipped, for example, orders shipped to the United States must be returned from the United States
Customized products cannot be returned.
Unfortunately, returns/exchanges are not free (import and shipping costs will be borne by you).
Of course, any defective item can be returned. (Please contact customer service promptly)
If the product shows signs of wear or has been used or altered in its original state, we reserve the right not to accept any returns/exchanges.
If we suggest rejecting your refund/exchange, you will receive a notification; You can choose to send the product back to you at your own expense.
How to return the product or the entire order?
Please contact our customer service team to initiate the return process and provide the following information:
1. Order number 2. Proof of purchase 3. Video or photo of the faulty product
refund
If you return the item, your refund will be credited to the original payment method. If you return the item, your store name (such as Shoplus) will not refund the shipping fee.
Once your package arrives at us, please allow the time required for return or exchange (e.g. 7-14 business days) (depending on peak hours) to process your return. If your return does not meet the listed conditions, the package will be returned to you at your own expense. After your return is accepted, your refund will be issued and you will receive a confirmation email.
We can provide support to you in the following ways